Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be at least 50% full. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at help@botld.com.

Please note that returns will need to be brought to one of our stores:

BOTLD - Rittenhouse

119S 18th Street

Philadelphia PA 19103

BOTLD - Midtown

117 South 13th Street

Philadelphia PA 19107

BOTLD- King Of Prussia

190 Town Center Road

King of Prussia PA 19406

You can always contact us for any return question at help@botld.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Shipping charges, if any, are not refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Most refunds are processed in 2-3 business days. 

Non-Refundable Shipping Charges

Shipping charges, if any, are not refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@botld.com.